Commonly Asked Questions
1. How long do your products last and when do they expire?
The expiration dates are located on each product. Those dates are relative to unopened products. As a standard protocol, we recommend discarding opened products after 6 months of use.
2. Do you we use synthetic fragrances in your products?
No, never. All of our ingredients are certified organic therapeutic grade essential oils, plant essences, and many are medical grade.
3. What does medical grade mean?
Items that are available for businesses that operate under a physicians license whom meet the strictest requirements of the health care industry.
4. What type of ingredients do you use in your products?
We use Indigenous, Western, Chinese, and Ayurvedic herbs, Aromatherapy. All of our ingredients are certified organic, environmental conscious, gluten free, made with Love, and Integrity.
5. What are Chinese herbs?
Chinese herbs can be used to address unhealthy body patterns that manifest in a variety of symptoms. Chinese herbs can help you regain balance in your body and strengthen your body's resistance to disease.
6. Do you grant refunds?
ALL SALES ARE FINAL. NO RETURNS, NO EXCHANGES
FOR CUSTOMER SERVICE, PLEASE EMAIL YOUR ORDER NUMBER AND QUERY TO firstname.lastname@example.org
ORDER SHIPMENT AND TRACKING INFORMATION WILL BE SENT VIA E-MAIL ONCE YOUR ORDER SHIPS.
REFUSED PACKAGES WILL BE CONSIDERED FORFEITED AND ARE NOT ELIGIBLE FOR REFUND OR CREDIT.
WE ARE NOT RESPONSIBLE FOR ANY LOST, STOLEN OR DAMAGED SHIPMENTS. CUSTOMERS ARE RESPONSIBLE FOR PAYING ADDITIONAL SHIPPING AND HANDLING FEES TO HAVE THE ORDER RE-SHIPPED, IF AVAILABLE. THE BUYER ASSUMES ALL RESPONSIBILITIES OF CLAIMS MADE WITH THE SHIPPING CARRIER.
PLEASE CONTACT CUSTOMER SERVICE WITH ANY QUESTIONS REGARDING CARRIER CLAIMS.
IN ORDER TO PROVIDE THE BEST CUSTOMER SERVICE, ANY CONCERNS REGARDING ORDERS MUST BE RECEIVING IN WRITING WITHIN 7 DAYS OF DELIVERY OF THE ORDER.